Terms & Conditions

Welcome to LEVANA LIVING SDN BHD 202501026733 (1628145-D).

These Terms & Conditions set out the rules and conditions that apply when you access our website, browse our products, or place an order with us. By using our website or purchasing from us, you acknowledge that you have read and agreed to these Terms.

1. 🏠 General

These Terms apply to all visitors, customers, and users of our website.

By using our website, you agree to:

  • Use our website for lawful purposes only.
  • Provide accurate information when placing an order.
  • Follow all applicable laws and regulations.
  • Respect the rights and property of our company and other users.

We reserve the right to update, modify, or replace these Terms & Conditions at any time. Any changes will be published on this page and will take effect upon posting.

2. 🛋️ Products & Product Information

We make every effort to provide accurate product descriptions, images, measurements, and specifications.

However, customers should be aware that:

  • Actual colours may vary slightly due to lighting, photography, and individual screen settings.
  • Minor variations in texture, finish, grain, or appearance may occur, particularly with furniture and natural materials.
  • Product dimensions are provided as a guide and may have minor manufacturing variations.
  • Product packaging or design may occasionally differ from the images shown online.

Product availability is subject to stock levels, and we reserve the right to discontinue or modify products without prior notice.

3. 💰 Pricing & Payment

All prices displayed on our website are stated in Malaysian Ringgit (MYR/RM).

Customers are required to complete payment using one of the payment methods available during checkout.

Please note:

  • Orders will generally only be processed after full payment has been successfully received.
  • Prices may be changed without prior notice.
  • Promotional prices and discounts are subject to their respective terms and validity periods.
  • We reserve the right to correct pricing or system errors where necessary.

4. 🛒 Orders & Acceptance

When you place an order, you are making a request to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order. We reserve the right to reject or cancel an order in situations including:

  • Product being unavailable
  • Incorrect product or pricing information
  • Payment verification issues
  • Incomplete or inaccurate customer information
  • Suspected fraudulent or unauthorised transactions

If an order is cancelled after payment has been received, an applicable refund will be arranged.

5. 🚚 Shipping & Delivery

We aim to process and deliver orders as efficiently as possible.

Delivery time may vary depending on:

  • Product availability
  • Delivery location
  • Courier or logistics operations
  • Public holidays
  • Peak shopping periods
  • Unforeseen circumstances

Estimated delivery dates are provided as a guide only and are not guaranteed.

Customers are responsible for providing a complete and accurate delivery address. Additional charges or delays may occur if an incorrect or incomplete address is provided.

Please refer to our Shipping Policy for further information.

6. 🔄 Returns, Exchanges & Cancellations

We understand that customers may occasionally need to return, exchange, or cancel an order.

Requests will be handled according to our applicable Return, Refund & Exchange Policy and Cancellation Policy.

Please note:

  • Products must meet the applicable return or exchange requirements.
  • Certain products may not be eligible for return or exchange.
  • Custom-made, personalised, clearance, or final-sale items may be non-refundable and non-exchangeable, unless the item is defective or otherwise required by applicable law.
  • Cancellation requests should be submitted as early as possible before an order is processed or shipped.

7. 🪑 Furniture & Product Care

For furniture and household products, customers are responsible for following the recommended assembly, installation, cleaning, and care instructions.

We are not responsible for damage caused by:

  • Incorrect assembly or installation
  • Improper use
  • Excessive weight or misuse
  • Failure to follow care instructions
  • Unauthorised modifications
  • Normal wear and tear

Where assembly instructions are provided, customers should carefully review them before assembling the product.

8. 🔐 Privacy & Personal Information

We respect your privacy and are committed to protecting your personal information.

Information collected through our website may be used to process orders, arrange delivery, provide customer support, improve our services, and communicate with you where appropriate.

For more information, please refer to our Privacy Policy.

9. ©️ Intellectual Property

All content displayed on our website, including:

  • Company logos
  • Product photographs
  • Product descriptions
  • Graphics
  • Website design
  • Written content

belongs to LEVANA LIVING SDN BHD or its respective content owners.

No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.

10. ⚖️ Limitation of Liability

To the extent permitted by applicable law, LEVANA LIVING SDN BHD shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We are also not responsible for losses resulting from circumstances outside our reasonable control, including courier delays, natural events, technical failures, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude any rights that cannot legally be excluded under Malaysian law.

11. ⚖️ Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from your use of our website, purchase of our products, or these Terms shall be subject to the applicable jurisdiction of the courts of Malaysia.

12. 📝 Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes to our business, products, services, or applicable requirements.

The updated version will be published on this page. By continuing to use our website after changes are posted, you acknowledge and accept the revised Terms.

📞 Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact details provided on our website.

LEVANA LIVING SDN BHD
Company Registration No.: 202501026733 (1628145-D)