At LEVANA LIVING SDN BHD 202501026733 (1628145-D), we understand that plans may change. We will make reasonable efforts to assist customers who wish to cancel an order, provided the order has not yet been processed or dispatched.
1. 🕒 Cancellation Eligibility
- Cancellation requests must be submitted as soon as possible after placing the order.
- Orders may be cancelled before they are processed, packed, or dispatched.
- Cancellation requests are subject to confirmation by our customer service team.
2. 📦 Orders Already Processed or Shipped
Once an order has been processed, packed, or handed over to the courier, cancellation may no longer be possible.
If the order has already been shipped, customers may need to receive the item first and request a return or exchange in accordance with our Return & Exchange Policy.
3. 🏠 Custom-Made & Special Orders
- Custom-made, personalized, or specially ordered items may not be eligible for cancellation once production or preparation has started.
- Clearance or promotional items may also be subject to separate cancellation and return conditions.
4. 💳 Refunds for Approved Cancellations
For approved cancellations where payment has already been received:
- Refunds will normally be issued to the original payment method.
- Refunds may take 7–14 business days to appear in your account, depending on the payment provider or financial institution.
- Customers will be notified once the refund has been processed.
5. 🔄 Incorrect or Duplicate Orders
If you accidentally place a duplicate order or provide incorrect order information, please contact us immediately.
We will make reasonable efforts to assist with cancellation or amendment before the order enters the processing stage.
6. ⚠️ Cancellation by the Company
We reserve the right to cancel an order where necessary, including situations involving:
- Product unavailability
- Incorrect pricing or product information
- Payment or verification issues
- Suspected fraudulent or unauthorized transactions
- Delivery restrictions
- Circumstances beyond our reasonable control
Where payment has already been received, an eligible refund will be arranged.
7. 📩 How to Request a Cancellation
To request an order cancellation, please provide:
- Order number
- Customer name
- Contact number
- Reason for cancellation
Please contact our customer service team as soon as possible so that we can check the status of your order and determine whether cancellation is still available.